Last updated: August 28, 2023

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Dream a Little Dream Soft Play Terms and Conditions  

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 1.               These terms

1.1              What these terms cover.  These are the terms and conditions on which we supply Dream a Little Dream Soft Play (“Soft Play Hire”) and general services (“Services”) to you as a consumer.

1.2              Who we are. We are operate as Dream a Little Dream Soft Play.

1.3              How to contact us.  You can contact us (as defined below) using the relevant contact details which can be found under the contact us page.

1.4              Definitions.  The following definitions and interpretations shall apply throughout these terms:

1.4.1         “Owner” shall mean the sole proprietor or sole trader or owner, or another member of staff designated by them as being responsible for providing our Services to you from time to time;

1.4.2         “we”, “us”, “our” or “Dream a Little Dream Soft Play” means Dream a Little Dream Soft Play.

1.4.3         “Soft Play Hire” shall be deemed to be included within the “Services”;

1.4.4          "Equipment" means the soft play equipment that you choose to hire, this includes all soft play pieces, balls, hoppers, floor tiles, soft toys or otherwise included in our themed packages and any other items included in each setup; and

1.4.5          When we use the words "writing" or "written" in these terms, this includes emails, text and social media messages.

1.4.6          "Hirer" shall mean the person who places the order for our Services.

1.4.7          Policies.  When you place an order with us you enter into a contract with us (please see below), by entering into a contract you are accepting our terms and conditions as well as agreeing to abide by our policies.  Our policies are viewable online in the footer section.

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2.                Our contract with you

2.1              We operate a sole proprietor model.  Dream a Little Dream Soft Play Services will be provided to you by the Owner, and your order (and any Contract formed as a result) shall be between you and the Owner who provides our Services. 

2.2              How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us (the “Contract”).

2.3              If we cannot accept your order. If we are unable to accept your order, we will inform you of this (including why we cannot accept your order), and will not charge you for the Services.

2.4              If you continually cancel orders placed with us or breach our terms.  We understand that there may be many valid reasons for you to cancel or request to change the date and time of your booking.  However, the nature of our Soft Play Hire means there are limited spaces and we rely on customers keeping to their arranged booking date and time where possible.  If you continually cancel your booking without a good reason, we reserve the right, at our absolute discretion, to not accept further orders from you.  We also may at our absolute discretion, not accept further orders where you have previously committed a material breach, or repeated breaches of these terms.

2.5              Intellectual property rights belong to us.  All intellectual property rights in our Soft Play Hire or any other Services, including any materials provided to you in our provision of the same belongs to us or our third party licensors.  Unless otherwise permitted by these terms, you must not permit any other person to use or benefit from any materials or information provided to you in the course of us providing you with our Services.

 

3.                 Photography, film/video and media

3.1               Photography, filming and media use.  Dream a Little Dream Soft Play accepts no responsibility regarding photography of children using the Equipment. 

3.2               Celebrating achievements.  It is important for Parents and Children to have photographs and films of their achievements and special moments to share with family and friends.  Parents are welcome to take photos and videos of their child whilst hiring our soft play equipment and to share these on social media or with their friends and family.  

3.3             Owner discretion.  The above clause 3.2 is at the sole discretion of the Owner, who may withdraw this right at any time where any person is acting unreasonably (for example, preventing or delaying us setting up or packing away our equipment or taking photos or videos of other children without their parents/carers/guardians permission).   

3.4           Sharing on social media.  If you are going to share any photos or videos online for eg on social media they must ONLY contain the child/children for which you are responsible/able to give authority for.  Some parents and children may not be comfortable with images of themselves or their child/children being shared.

If another parent/carer/guardian is happy for you to share an image of their child/children on social media then you must obtain their explicit consent and Dream a Little Dream Soft Play are not responsible or liable in relation to this consent or any issues arising from the sharing of photos/videos.  Please ensure if you are to share any photos/videos that you check the privacy settings on your social media account to understand who else will be able to view any photos/videos that you share.

3.5           Safeguarding and sensitivity.  Please always be sensitive of taking pictures of others without their permission.  There may be reasons around safeguarding that a particular child or parent is not to be photographed/posted on social media.  This could be due to various reasons including but not limited to a perpetrator tracing them online, people who limit contact with some relatives may minimise online presence, religious or cultural reasons, a child/children that have been adopted.  If you are asked to stop, please do respect the rights of others, no explanation is needed by anyone as to why they are not comfortable.  Children should never be excluded from an activity because their parent/carer/guardian hasn't given consent for their photograph to be taken or for them to be filmed.  

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4.                Our Services

4.1              Services may vary from the description on the website or social media, the descriptions of our services are for indicative purposes only.  Every effort has been made to correctly describe our Services however there is no guarantee that our Services will not have some slight variation.

4.2              You must comply with our policies and procedures.  The Hirer must ensure that them and any persons using our Services or Equipment complies with any policies or procedures in relation to the Services.  This may include but is not limited to policies in relation to health and safety.

4.3              Use Services and Equipment at your own risk.  Please note that all persons using Dream a Little Dream Soft Play Equipment do so at their own risk.  The Hirer is responsible for supervising any persons at all times whilst using our Services and Equipment.  The Hirer will be responsible/liable for any damage or injury occurring from, or as a result of, misuse or reckless use.  Dream a Little Dream Soft Play cannot be responsible for a child at any time.  It is the sole responsibility of the Hirer to follow our instructions whilst using our Services when hiring our Equipment (full Terms of Hire can be found here and you will be required to sign a hardcopy following setup of our equipment), as long as the services have been provided to you with reasonable care and skill Dream a Little Dream Soft Play will not be liable to you for any damage, loss or injury suffered by you any other persons as a consequence of you not following said instructions documented within our Terms of Hire and Rules of Play - supplied with our equipment at each hire.  These guidelines set out in our Terms and Conditions are for the safety of all persons using this equipment and it is the sole responsibility of the Hirer to ensure that the guidelines are adhered to at all times.  Dream a Little Dream Soft Play will not accept any responsibility for any injury caused to anyone whilst using this equipment.

4.4             You confirm that you and all persons are able to take part in our Services/use our Equipment.  When placing an order/booking or whilst using our Equipment you are agreeing that you as the Hirer and persons intending on using our Equipment for which your booking is made are able to take part in the Services you have ordered from us.  You are agreeing that by using our Services and Equipment it would not be harmful to either you, any persons safety, health or physical condition by doing so.  You must inform us of any medical conditions that you or any persons may suffer from as we will not be liable for any damage, loss or injury suffered by you or any persons where you partake in an activity which you are aware or ought to have been aware may or would be detrimental to you or them.

4.5            You shall not allow any persons to use our Equipment if they are ill.  You must not allow anyone to use our Equipment in the following circumstances:

4.5.1         they have had an upset stomach or diarrhoea in the 48 hours prior to the hire date

4.5.2         they have symptoms of a possible communicable disease;

4.5.3         please see illnesses and exclusion period if applicable:​

• Chickenpox - If your child has chickenpox, do not use our Equipment until all the spots have crusted over.  This is usually about 5 days after the spots first appeared.

• Coronavirus (COVID-19) - You should try to stay at home and avoid contact with other people if they have symptoms of COVID-19 and they either: have a high temperature and do not feel well enough to do their normal activities.  Please read Dream a Little Dream Soft Play Covid-19 Policy for full details.

• Diptheria - Do use our Equipment until 5 days after starting treatment.  Speak to your GP for advice and treatment.

  • Flu (influenza) or influenza like illness - Do not use or Equipment until fully recovered.

• Hand, foot and mouth disease - Do not use our Equipment, until you feel well, you are fever-free for at least 24 hours, and have all HFMD blisters completely healed.

• Hepititis A - Do not use our Equipment until 7 days after onset of jaundice (or 7 days after symptom onset if no jaundice).

• Impetigo - If your child has impetigo, they'll need treatment from a GP, often with antibiotics.  Do not use our Equipment until all the sores have crusted over and healed, or for 48 hours after they start antibiotic treatment.

• Measles - Do not use our Equipment until 4 days after onset of rash and well enough.

• Mumps - Do not use our Equipment until 5 days after onset of swelling.  Speak to your GP for advice.

• Norovirus - Do not use our Equipment until you have not been sick or had diarrhoea for at least 2days. This is when you're most infectious.

• Rubella (German measles) - Do not use our Equipment until 5 days after the onset of rash.  Speak to your GP or pharmacist for advice.

• Scabies - Do not use our Equipment until 24 hours after the first treatment.  Speak to your pharmacist who will recommend a cream or lotion that you apply over your whole body. 

• Scarlet Fever - If your child has scarlet fever, they'll need treatment with antibiotics from a GP.  Otherwise they'll be infectious for 2 to 3 weeks.  Do not use our Equipment until 24 hours after starting antibiotics.

• Vomiting and diarrhoea - Do not use our Equipment until 2 days after their symptoms have gone.

4.6         Unacceptable behaviour.  Dream a Little Dream soft play will not accept abusive or aggressive behaviour.  Should you or any carer or associated visitor behave in a way that Dream a Little Dream soft play feels is unreasonable then we reserve the right to withdraw the provision of the Services to you with no right to a refund.  Any children behaving disruptively may be asked to leave the group.

4.7         Complying with policies and procedures.  You, any other supervising adult and any child under your care or supervision must comply with the policies and procedures set out by Dream a Little Dream soft play when using our services.  These policies and procedures are in place to protect the service users health and safety amongst other things.

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5.                 Providing the Services

5.1              Services may vary from time to time.  Our Services (including our availability, the content of our packages, themed packages and personalisation options) will be as set out on our website from time to time.  Please note that the provision of our Services are subject to change.

5.2              Adequate Venue.  In order for us to provide you with our Services it is the Hirer’s responsibility to check the site measurements for the required package, and also to ensure that there is adequate space surrounding the Equipment. The Equipment will only be set up in an open space, we will not be responsible for moving anything not owned by us; a clear space should be made for us prior to our arrival. There should be plenty of space available away from any glass/breakables. If sufficient space is not available at the venue site for the package ordered, we reserve the right to remove certain items, at our discretion, for health and safety reasons. However, you will still be charged for them.  

5.3              Access.  In order us to provide you with our Services it is the responsibility of the Hirer to ensure that there is easy access to the venue for unloading (delivery) and loading (collection) of the Equipment.  If there are any issues such as 'lack of parking on site' , 'stairs' and/or any other issues, these should be reported to Dream a Little Dream Soft Play hire prior to the day of the hire to enable us to make any arrangements where necessary.  Free parking must also be supplied to us to deliver your package.  Our delivery vehicles are to be allowed drive on access to the exact location to where the Equipment is to be installed, or if to a building as close as possible to the installation location.  The company reserve the right to refuse delivery if the venue or site is deemed to be unsuitable or due to insufficient space to install the Equipment by our delivery personnel or if no prior written notice has been received, we may refuse to install the Equipment if upon arrival it is found that the exact installation location is an unreasonable or an excessive loading distance from our delivery vehicle to the installation site.  Or the client has failed to notify us regarding obstacles such as stairs / steps etc.  In such a case no refund will be given and the full contracted fees will be due to the company. 

5.4              Delivery & Collection.  Please allow 45-60 minutes before the event for us to deliver and set up the Equipment, and also 45-60 minutes after the event for us to take down and remove the Equipment.

5.5              We are not responsible for delays outside our control.  If our supply of the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.  These steps may include offering rescheduled dates for the Service.  Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay and we are not able to reschedule the Service, you may contact us to end the Contract and receive a refund for any Services you have paid for but not received.

5.6              If you do not allow us to provide Services.  If you do not allow us entry to the venue or are not there at the agreed set up time (we allow a 10 minutes grace period, and you do not have a good reason for this), we are unable to provide a refund for any Services which you paid for but did not receive.  See clause 6.2 for classification of good reason.

5.7              What will happen if you do not give required information to us.  We may need certain information from you so that we can supply the Services to you, for example, the name, address, telephone number and email address of any hirer ordering our Services and existing medical conditions.  We will not be responsible for supplying the Services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

5.8              Your rights if we suspend the supply of Services. We will contact you in advance to tell you we will be suspending supply of the Services, unless the problem is urgent or an emergency. If we have to suspend the Services for any substantial period of time, we may offer rescheduled dates for the Services or at our discretion offer a refund for Services while they are suspended if a future date cannot be agreed between the hirer and the Owner.

5.9              Your rights if we withdraw the supply of Services. We will contact you at least 7 days in advance to tell you we will be withdrawing the supply of Services.  If we withdraw the Services we will cancel the Contract and refund any sums you have paid in advance for Services which will not be provided.

5.10           We may also suspend supply of the Services if you do not pay. If you do not pay us for the Services when you are supposed to under these terms and you still do not make payment within 2 days of us reminding you that payment is due, we have the discretion to suspend supply of the Services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Services.

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6.             Our Service Transfer & Cancellation Policy

6.1            Sickness.  Regrettably, we cannot offer refunds if you cancel due to illness.  Hirers are asked not to use our Service if them, their child/children have a serious infection and to inform Dream a Little Dream Soft Play as soon as possible.  We may allow you to reschedule, at the absolute discretion of the Owner we may offer you a rescheduled date subject to availability, if this is offered it will be as per clause 6.6.  If after you have used our Services you become aware of any adult of child that has been in contact with our Equipment has an illness or infection then please notify us as to the nature of the infection so that we can take suitable measures to ensure thorough cleaning of our Equipment.  This is to prevent the risk of spread of illness or infection for future Hirers. 

6.2           No automatic right to a refund.  Unless you are cancelling your order during the 14 day cooling-off period (see clause 7.3), you shall not be entitled to a refund in any respect when you cancel your order under this clause 6.

6.4          Effect of rescheduling your Order.  Once you have rescheduled your Order to another date this is irrevocable.  

6.5          If you wish to cancel your Order.  If you wish to cancel your Order, you must contact Dream a Little Dream Soft Play:

6.5.1         in the case of illness – as soon as practicable; or

6.5.2         in any other case - no less than 14 days before your hire date

6.6            If you cancel your Order.  If you need to cancel then your £50.00 deposit will be returned in full as long as you give no less than 28 days notice before your date of hire.  If you give less than 28 days notice before your hire date but more than 14 days notice is given then we will allow you to transfer your deposit to a different hire date so long as it is within 3 months of the original hire date, subject to availability.  Dream a Little Dream Soft Play limit rescheduling to one further date, after which the £50.00 deposit will be retained as per our cancellation policy.

6.7           Inclement weather.   Our equipment is available to hire indoors, this can be in a venue, your home or within a party tent where a suitable covered space with four walls that will remain dry is available for our equipment to be set up.  The only exception to this is if on the day the weather is good and is to remain good with no chance of rain/inclement weather then we are happy to set up outside.  It is the hirers responsibility to ensure the chosen venue has adequate space for setup of the equipment.

We only accept bookings where a covered dry space or indoor venue is on offer as our equipment is not suitable for use in the rain.  Our equipment must not get wet in any circumstance.  If upon arrival and rain is set to be forecast (even if it is not forecast during your rental time but is forecast at some point during the same day) or change and there is no suitable indoor or covered area to set up then we would be left with no alternative than to cancel your booking in this case no refund will be issued as you place an Order on this basis.  This will understandably lead to disappointment however, all bookings are made by the customer on this basis.  Our equipment can become very hot in the sun, please make sure you have a shaded area or marquee otherwise it will become dangerous for your little ones to play on.  Please discuss prior to booking if you have any queries or concerns around this.

6.8          Other Service cancellation.  If for any reason Dream a Little Dream Soft Play is unable to provide our Service to you this may be due to sickness or another compassionate reason then at their sole and absolute discretion a different hire date may be offered, subject to availability.

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7.                Your rights to end the contract

7.1              Ending the Contract without good reason.  You may end the Contract between us and you at any time for any reason by giving us notice in writing.  Where you give us notice that you would like to end the Contract, this will be with immediate effect unless you have stated otherwise in your notice to us.  When you cancel under this clause you will not be entitled to a refund of any payments you have made in respect of the Services, whether such Services have been received or not, and you may have to pay us an administration fee, to cover the costs we will incur as a result of your ending the Contract.

7.2              Where you have a good reason for ending the Contract.  You may end the Contract between us by giving us 14 days’ written notice at any time if:

7.2.1         we have told you about an upcoming change to the Services or these terms which you do not agree to;

7.2.2         we have told you about an error in the price or description of our Services which you have ordered, and you do not wish to proceed;

7.2.3         we have suspended supply of the Services or we have notified you we are going to suspend them, in either case for a period of more than 30 days; or

7.2.4         we commit a serious breach of any provision of these terms,

in which case we will refund any payments made for Services which have not been received at the date we receive your notice.

7.3              Your right to cancel the Contract.  You can cancel within 14 days of us accepting your order (the “cooling off period”) without giving a reason. If you want to exercise the right to cancel, please contact Dream a Little Dream Soft Play using their contact details which can be found on the Contact page.  Dream a Little Dream Soft Play will refund all payments received from you.  However, if you have used our Services during the cooling off period, you will not be eligible for any refund.

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8.                Our rights to end the contract

8.1              We may end the Contract if you break it.  We may end the Contract for our Services at any time by writing to you if you do not make any payment to us when it is due (£50.00 deposit is required at the point of booking to secure your hire date, the balance is then payable by bank transfer no less than 7 days before the hire date OR if you wish you can pay the balance in full upon booking, finally a damage deposit of £75 is required and payable no later than 24hrs before the hire date by bank transfer.  This £75 deposit is returned to you 1-3 working days after the event upon inspection of the equipment, except in the event of damage, soiling or misuse as in our terms and conditions of hire.) and you still do not make payment within 2 days of us reminding you that payment is due, or if you commit a serious breach (or repeated breaches) of these terms.

8.2              You must pay our admin costs if you break the Contract.  If we end the Contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for Services we have not provided but we may deduct or charge you the reasonable administration costs we will incur as a result of your breaking the Contract (such as for any materials we have procured to provide the Services to you).

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9.                Our rights to make changes

9.1              Minor changes to the Services.  We may change the Services to implement minor adjustments and improvements to respond to customer needs or to remain competitive, for example to address a health and safety concern.

9.2              More significant changes to the Services and these terms.  In addition, we may make more significant changes to these terms or the Services, but if we do so we will notify you and you may then contact us to end the Contract before the changes take effect and receive a refund for any Services paid for but not received.

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10.                Price and payment

10.1              Where to find the price for the Services.  The price of the Services (which includes VAT where applicable) will be the price indicated on our website and the price you have been charged will be as on our confirmation of your order.

10.2              When you must pay and how you must pay.  We only accept bank transfer this is in order to keep costs low to our customers, we do not have the facility to accept card, cheque or cash payments unfortunately.

All bookings require a £50.00 deposit at the point of booking to secure your hire date payable by bank transfer, the balance is then payable by bank transfer no less than 7 days before the hire date OR if you wish you can pay the balance in full upon booking, finally a damage deposit of £75 is required and payable no later than 24hrs before the hire date by bank transfer again payable by bank transfer.  This £75 deposit is returned to you 1-3 working days after the event upon inspection of the equipment, except in the event of damage, soiling or misuse as in our terms and conditions of hire.  Your payment will be held securely and will not be processed until we accept your order.  Payment for our Services must have been made in full as agreed between you and us before we provide any of our Services to you.

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11.             Our responsibility for loss or damage suffered by you

11.1           We are responsible to you for foreseeable loss and damage caused by us.  If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.  For the avoidance of doubt, provided that we have performed our Services and setup our Equipment with reasonable skill and care and we have not breached the Contract, we will not be liable to you for any loss or damage you suffer as a result of using our Services or Equipment (save where such an exclusion is prohibited by law).

11.2           We do not exclude or limit in any way our liability to you where it would be unlawful to do so.  This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services including the right to receive Services which are as described and supplied with reasonable skill and care.

11.3           We are not liable for your property.  Please note that your property and belongings are your responsibility and we shall not be responsible for any loss of, or damage to, such property.  We are also not responsible for any property or belongings at any venue you may be holding your event for which you have ordered our Services at and we shall not be responsible for any loss of, or damage to, such property.

11.4           We are not liable for business losses.  These terms cover the supply of the Services to you as a consumer.  If you use the Services covered by the Contract and these terms, or any materials provided in their delivery for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

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12.              How we may use your personal information

12.1            How we may use your personal information.  Personal data relating to your Order will be used in accordance with current applicable data protection and privacy legislation and our privacy policy.  We will only use your personal information as set out in our Privacy Policy, which can be found here Privacy Policy.

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13.             Other important terms

13.1           We may transfer this Agreement to someone else.  We may transfer our rights and obligations (in full or in part) under these terms to another organisation.  We will contact you to let you know if we plan to do this.  If you are unhappy with the transfer you may contact us to end the Contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for Services not provided.

13.2           You need our consent to transfer your rights to someone else.  You may only transfer your rights or your obligations under these terms if we agree to this in writing.

13.3           Nobody else has any rights under this Contract.  This Contract is between you and us.  No other person shall have any rights to enforce any of its terms.  Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms.

13.4           If a court finds part of this Contract illegal, the rest will continue in force.  Each of the paragraphs of these terms operates separately.  If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.5           Even if we delay in enforcing this Contract, we can still enforce it later.  If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.  For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

13.6           Which laws apply to this Contract and where you may bring legal proceedings.  These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts.  If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts.  If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.​​​

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Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:​

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Dream a Little Dream Soft Play Website Disclaimer

The information contained in this website is for general information purposes only.  The information is provided by Dream a Little Dream Soft Play and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.  Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Dream a Little Dream Soft Play. We have no control over the nature, content and availability of those sites.  The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly.  However, Dream a Little Dream Soft Play takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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